At ShipFrom.us, we help users discover products and offers from third-party marketplaces and sellers. We do not directly sell, ship, or fulfill products ourselves.
Because orders are completed on third-party websites, all returns, refunds, exchanges, damaged-item claims, and cancellation requests are subject to the return and refund policy of the original seller or marketplace where the purchase was made.
How returns work
- Products purchased through links on ShipFrom.us must be returned according to the policies of the marketplace or seller where the order was placed.
- Return windows, item conditions, refund timing, exchange options, restocking fees, and return shipping costs are determined by that third-party seller or marketplace.
- Customers should review the seller’s return policy before completing a purchase.
Refunds
- Refunds are processed by the third-party seller or marketplace that accepted the order and payment.
- ShipFrom.us does not collect payment for orders and cannot issue refunds directly.
- Refund processing times depend on the seller, marketplace, and payment provider.
Damaged, defective, or incorrect items
- If you receive a damaged, defective, or incorrect item, please contact the seller or marketplace where you placed the order as soon as possible and follow their resolution process.
Order cancellations
- Cancellation availability depends on the seller or marketplace handling the order.
- Please check your order confirmation and seller account page on the relevant marketplace for cancellation options.
Need help
- If you have questions about how ShipFrom.us works, you may contact us via our contact page.
- For order-specific issues, returns, refunds, or exchanges, please contact the original seller or marketplace directly.